Tenants will be given 7 days to acknowledge and respond to an ASB complaint made. This will be requested in writing or email. Suitable parties may also respond on behalf of the Tenant if this is appropriate. If a complaint is found to be accurate and a response is provided from the Tenant we will consider both aspects when attempting to reach a solution to the problem. These solutions may include the following:
- If a Tenant accepts the complaint as fact and ensures us that it was an isolated incident no further action will be taken. The complaint will be recorded on file and the matter will be considered as closed.
- If the complaint made is serious in nature and the response from a Tenant is not sufficient we will contact relevant authorities to bring the concern to their attention. This may include the Police or local Council.
- The Tenancy may not be renewed on its expiry, but kept on a periodic contract in order for reported ASB to be monitored. This enables a Landlord to take further action to end the tenancy if the matter is not resolved in a timely and effective manner.
- If the complaint is not resolved and the response given by the Tenant is not sufficient the Landlord may look to terminate the contract under Section 8 of the Housing Act 1988/1996.
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