Carrying our valuations during the Covid-19 pandemic
Estate agency as a business requires interaction with sellers, buyers, applicants, landlords, tenants, and contractors to name but a few. How can we provide a safe environment for all concerned?
We will continue to offer our digital valuation service if necessary. This enables us to complete a valuation in accordance with the seller’s instructions virtually. The majority of our properties now have video tours and we will continue to record these so that as many properties as possible have video tours to send out to interested parties.
Where a face-to-face meeting is required, we will assess any risk associated with each individual visit. Remember, this is a two-way process so please make sure you disclose to us any symptoms when we ask you, in the same way that we would ensure that anyone we send to your property is free from such symptoms. This is designed to reassure everyone involved.
Staff have been advised not to attend a valuation appointment if they are feeling unwell.
Where we do conduct a valuation, we will respectfully avoid any handshaking or physical contact, keeping our two-metre distance. We will require all parties to wear a mask during the appointment (unless you have a genuine medical reason).
We will demonstrate all our marketing via digital resources rather than leaving any paper documents at your property, all of which will be followed up by email. Whilst this goes against our usual practices, we will keep contact to a minimum and respectfully decline any coffees/refreshments you may be kind enough to offer.
When we return to our vehicles after each appointment, we will use hand-gel to give our hands a good wash. We will also wipe any equipment we have used during the visit.
When we arrive back at the office, we will be sure to wash our hands with soap and hot water before we do anything else. We will introduce signs around the office to ensure there are plenty of reminders. At the end of each day and after our last appointment we will give our steering wheel, gear lever, handbrake, and all controls a wipe down with anti-bacterial wipes.
Where we receive an instruction to sell a property, we acknowledge that all other aspects of our legal obligations are still in force. EPCs can continue to be provided if no COVID-19 issues exist and the assessor operates in accordance with Public Health England guidance.
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David James are members of NAEA and ARLA Propertymark which means we meet higher industry standards than the law demands.
Our experts undertake regular training to ensure they are up to date with best practice and complex legislative changes so that they can offer you the best advice. We are also backed by a Client Money Protection scheme, which guarantees that your money is protected. We are also voluntary members of both SafeAgent and the Property Ombudsman ensuring we offer our clients full protection and redress in every aspect of what we do.