David James’ customer service: above and beyond

Selling up in Carlton to move across the city, David Spencer wasted no time in calling in the local property expert.

“When we decided the time had come to make the move across Nottingham to be closer to family, we didn’t hesitate in booking a valuation with David James. We’d previously sold through the company and that positive experience, combined with the sea of red David James boards that were all around the local area, ensured they were top of our list.

“Having asked three local agents to assess our property, David James’ valuer very much stood out.  He was genuinely excited about the opportunity to market our home and there was a real emphasis on the property itself.

“He took the time to find out more about the house, learning about key features – one of the other agents had simply turned up with a figure from research on Rightmove and showed very little interest in our property. He didn’t ask us any questions, it was as if he didn’t really care.

“By contrast, David James’ expertise and focus on customer service was exceptional throughout.

“Going on the market on the Monday, we had our first viewing on the Tuesday, with six viewings within a week. We actually ended up selling to the first people who walked through the door!

“Natasha managed the sale from start to finish and was absolutely exemplary. She went above and beyond on so many occasions and couldn’t do more for us. Her focus was on our needs above anything else, solving any issues and always there to support us through the process.

“The company’s personal, highly professional service is one I’d definitely recommend. In fact I immediately recommended David James to my parents, and they’ve just sold their property through the agency too – so there’s yet another red sold board in the local area!”